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Yale Medicine Reaches Agreement with Cigna Health Insurance

We are pleased to announce that Yale Medicine and Cigna have reached a multi-year agreement that ensures Cigna customers will have continued access to Yale Medicine physicians. The new agreement provides stability and predictability and avoids any interruption to patient care.

Contact Numbers per Cigna’s Website:

Phone Number

Customer Service: 1(800) 997-1654
24 hours a day, 365 days a year

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year 

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Online Help

Live Chat*
Mon – Fri, 9:00 am – 8:00 pm, ET
Log in to myCigna to start a chat

Website Assistance
1 (800) 853-2713
24 hours a day, 365 days a year